I have been a customer of Zappos for a few years and after just one experience with their service, I was a huge raving fan. I tell everyone about Zappos and won’t buy my shoes anywhere else. Just last week I bought some trail running shoes and although they say they will ship for free in 4-5 days, I ordered my shoes on Sunday and they arrived the next day. I’d say that’s scary fast.

Foodzie plans to have top-notch customer service and as with everything with our company we look to learn from the best. The best is Zappos. Several times when the conversation about customer service came up, we would say…”I wish we would just talk to someone at Zappos.” Recently I began following their CEO Tony Hsieh on Twitter. Last night I thought, what the heck, why not just send Tony a direct message and see what happens? Sure enough, first thing this morning Tony sends me a message back saying he’d be more than happy to help with our customer service questions and gave me his e-mail address. I was shocked at first that he replied to me, but then thought about it some more and realized…if any CEO were going to reply to a DM from some random follower on Twitter, it would the one from Zappos.